Refund & Return Policy

1. Overview

At WellRxCare, customer satisfaction is our priority. However, due to the nature of our products, certain items are non-returnable. This policy outlines the terms and conditions under which returns and refunds are processed.

 

2. Non-Returnable Items

For health and safety reasons, the following products are non-returnable:

• Prescription medications
• Opened or used health and wellness products
• Medical devices that have been opened or used
• Items purchased on clearance or promotional offers

 

3. Returnable Items

We accept returns for the following items, provided they are unopened, unused, and in their original packaging:

• Non-prescription items such as over-the-counter medications
• Medical accessories and equipment
• Health and personal care products

 

4. Conditions for Returns

To be eligible for a return:

• The item must be returned within 30 days from the date of purchase.
• The item must be in the same condition as received, with original packaging intact.
• A receipt or proof of purchase is required for processing returns.

 

5. Refund Process

• Inspection: Once your returned item is received, we will inspect it and notify you of the approval or rejection of your refund.
• Approval: If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days.
• Partial Refunds: In some cases, partial refunds may be granted for items that are damaged or missing parts, subject to our discretion.

 

6. Shipping Costs

• Return Shipping: You are responsible for covering the shipping costs associated with returning an item unless the return is due to an error on our part (e.g., wrong or defective item).
• Non-Refundable Shipping Costs: Original shipping fees are non-refundable.

 

7. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 48 hours of receiving the product. We will provide instructions for returning the item and issue a replacement or full refund, including shipping costs.

 

8. How to Initiate a Return

To initiate a return, please contact us at support@wellrxcare.com with your order number and details of the product you wish to return. Our customer service team will assist you with the process.

 

9. Exceptions

We reserve the right to deny returns or refunds if items do not meet our return criteria or in cases of abuse of the return policy.

 

10. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at support@wellrxcare.com or call us at +91 7304789597.